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Last Updated: 3/26/2026
Teraleads LLC FZ (“Zoie,” “we,” “us,” or “our”) respects your privacy and is committed to protecting Personal Information in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard Personal Information when you access or use our websites, applications, software, and related services (collectively, the “Platform”).
Zoie is an AI-powered customer relationship management (CRM) platform that enables businesses to manage leads, communicate with prospects, and automate outreach using AI-powered voice agents, messaging agents, and manual communication tools.
This Privacy Policy applies when Zoie acts as a data controller. It does not apply where Zoie processes Personal Information solely on behalf of its customers as a data processor, as described below.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
Zoie customers use the Platform to collect, manage, and communicate with their own leads, patients, or customers. In doing so, our customers determine what Personal Information is collected and how it is used.
When Zoie processes Personal Information on behalf of a customer in this context (for example, when AI agents place calls, send SMS, or WhatsApp messages to leads), Zoie acts as a processor or service provider, and the customer’s own privacy policy governs that processing.
If you are an end customer, lead, or patient of a Zoie customer, please refer to the privacy notice provided by that business.
We may collect the following categories of Personal Information:
This includes information you submit when you:
Such information may include your name, business name, email address, phone number, billing details, account credentials, and communication preferences.
When you use the Platform, we automatically collect certain technical and usage information, including:
Please refer to our Cookies Policy for additional details.
We may receive Personal Information from:
This information may include contact and professional details consistent with permitted uses.
We use Personal Information for the following purposes:
To operate, maintain, personalize, and enhance the Platform, including analytics, troubleshooting, testing, feature development, and performance monitoring.
To respond to inquiries, provide technical support, send service-related notifications, and communicate about accounts or updates.
Including billing, accounting, compliance, auditing, fraud prevention, and internal administration.
To send newsletters, product updates, educational materials, or promotional content in accordance with applicable laws and your communication preferences.
To protect our rights, comply with legal obligations, enforce agreements, and maintain platform security.
Where required by law (such as under GDPR or similar frameworks), Zoie processes Personal Information based on one or more of the following legal bases:
We may share Personal Information with:
Including entities under common ownership or control, consistent with this Privacy Policy.
Trusted vendors who assist with hosting, analytics, customer support, communications, AI services, payment processing, and security. These parties are contractually required to protect Personal Information.
To support campaigns, measure effectiveness, and deliver relevant content, subject to applicable law and opt-out rights.
In connection with a merger, acquisition, restructuring, or sale of assets.
Where required by law or to protect rights, safety, or security.
We do not share phone numbers or opt-in consent for SMS or voice communications with third parties without appropriate authorization.
We retain Personal Information only for as long as reasonably necessary to:
We may anonymize or aggregate information for analytics and research purposes.
Zoie implements reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, loss, or misuse. However, no system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials.
The Platform is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If such information is discovered, we will delete it promptly.
The Platform may contain links or integrations with third-party services. Zoie is not responsible for the privacy practices of those third parties. Your use of third-party services is governed by their respective privacy policies.
Depending on your location, you may have rights to:
Requests may be submitted using the contact details below.
Residents of certain U.S. states may have additional rights under applicable state privacy laws, including rights to access, delete, correct, and opt out of certain data uses. Zoie does not discriminate against users for exercising these rights.
Zoie does not engage in automated decision-making that produces legal or similarly significant effects.
Zoie operates globally and may transfer Personal Information across borders, including to the United States and other jurisdictions. We implement appropriate safeguards to protect Personal Information in accordance with applicable laws.
We may update this Privacy Policy from time to time. Changes will be posted on the Platform, and continued use constitutes acceptance of the updated policy.
If you have questions or requests regarding this Privacy Policy or our data practices, please contact:
Teraleads LLC FZ
Operating as Zoie
Dubai, United Arab Emirates
[email protected]